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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Call us at 715-234-7082, M-TH: 8:00am - 4:00pm, F: 8:00am - 12:00pm. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Ordering By Fax

Print and fill out an order form. Mail or Fax your order to us at the address or fax number below and we will process it immediately.

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Shipping Policies

WITC - Rice Lake Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

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Returns

  • Refunds for textbooks purchased for the current semester are allowed through the first 5 business days from the start of the semester. Summer session books are refundable 2 days from the start of the class. For classes that begin later in the semester, please see bookstore personnel for refund policy.
  • After the first 5 or 2 business days, refunds will be allowed for 24 hours from the date of the receipt.
  • A cash register receipt must accompany all refunds.
  • Books must be returned in the purchased condition.
  • If a shrink-wrapped textbook is opened, it may not be returned.

Please note: There is a $25.00 charge for any returned check.

Sell your books for cash at the end of the semester book buyback. Watch for times and dates.

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Contact Support

Contact us anytime with questions or concerns via email at: lisa.wenzel@witc.edu. You can also contact our customer service department at: 715-234-7082

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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